![]() ![]() “We have three individual contractors who have worked across our multiple Karen venues and also dined as customers that have left a review for the Auckland location based on their experience,” they said.Wise took Dorian to the sanctuary in Jupiter on Tuesday, where he is expected to be rehabilitated and eventually released back into the wild. ![]() When contacted for comment, a spokesperson for Karen’s Diner appeared to confirm the company was behind the five-star reviews. Without those five-star reviews, it would be much lower. Karen’s Diner’s Auckland branch has a review rating of 3.4 stars. But this is the opposite, with what seems to be a pretty obvious outcome. One recent scam in America involved those writing one-star reviews refusing to take them down until they were sent gift vouchers. Usually, businesses complain about fake one-star reviews. Some of the positive and possibly fake reviews on Google for Karen’s Diner in Auckland. One had visited three in the past month, and given each five stars. Some of those reviews do seem suspicious, with critics only reviewing Karen’s Diner outlets here and in Australia. “It seems to be a tactic to boost poor ratings,” he warned. He warned those dining there to check the validity of any five-star reviews. “To me it seems a bit on the nose that a business is trying to doctor its reviews when local businesses are still struggling post pandemic,” he said. One potential diner who contacted The Spinoff said he was looking forward to visiting Karen’s Diner this weekend until he saw those seemingly fake reviews. “Most of the five-star reviews are fake, they only review other Karen’s Diners!!” warned one. Those wildly disparate views also come alongside another kind of review – a warning from some who don’t trust those five-star reviews, with several calling them “fake”. Karen vibe was rocking,” says one five-star critic. If you keep scrolling through the restaurant’s Google reviews, another trend emerges: a series of five-star reviews from diners who don’t have much to say. Spent over a $100 which I think was worth not over $30-$40 max,” said another who also rated it one star. “The burgers were disgusting … bun tasted like it was 2-3 days old, fries were cold and no napkins provided even when I asked staff one. Some of the negative reviews on Google for Karen’s Diner in Auckland. ![]() If you are actually coming here to eat I would recommend anywhere else,” said one critic, who rated Karen’s Diner as a one-star experience. “When we arrived our table was dirty, there was hair on the menu, no napkins were provided even when we asked, one milkshake came without a straw, no toilet paper or ability to dry your hands. This Karen can dish it out – but can she take the same punishment? Since its Auckland restaurant opened in Mt Eden just over a week ago, several one-star reviews have emerged with customers taking to Google to complain about dry burgers and cold fries, unhygienic bathrooms and – ugh – menus covered in hair. With 13 outlets across Australia, the UK and now Aotearoa, and thousands of YouTube, Instagrammers and TikTok users filming their terrible encounters with foul-mouthed wait staff, Karen’s Diner appears to be its most successful brand yet. So far, its activations include ice skating rinks, an Alice in Wonderland-themed eatery, and magic bar The Wizard’s Den. ![]() The franchise is from Viral Ventures, an Australian marketing company promising to deliver “fun across the globe”. ![]()
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